{"id":67893,"date":"2025-02-27T17:50:39","date_gmt":"2025-02-27T16:50:39","guid":{"rendered":"https:\/\/ekiwi-blog.de\/67893\/microsoft-teams-error-message-aadsts7008-sorry-we-cant-log-you-in\/"},"modified":"2025-02-28T13:58:12","modified_gmt":"2025-02-28T12:58:12","slug":"microsoft-teams-error-message-aadsts7008-sorry-we-cant-log-you-in","status":"publish","type":"post","link":"https:\/\/ekiwi-blog.de\/en\/67893\/microsoft-teams-error-message-aadsts7008-sorry-we-cant-log-you-in\/","title":{"rendered":"Microsoft Teams: Error message AADSTS7008 &#8211; Sorry, we can&#8217;t log you in"},"content":{"rendered":"<p>Unfortunately we can&#8217;t log you in, authorisation code or refresh token has expired. What can you do?<\/p>\n<p><!--more--><\/p>\n<p>Problem logging in to Microsoft Teams:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ekiwi-blog.de\/wp-content\/uploads\/2025\/02\/teams_1.webp\" alt=\"\" width=\"800\" height=\"314\" class=\"aligncenter size-full wp-image-67879\" srcset=\"https:\/\/ekiwi-blog.de\/wp-content\/uploads\/2025\/02\/teams_1.webp 800w, https:\/\/ekiwi-blog.de\/wp-content\/uploads\/2025\/02\/teams_1-300x118.webp 300w, https:\/\/ekiwi-blog.de\/wp-content\/uploads\/2025\/02\/teams_1-768x301.webp 768w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/><\/p>\n<pre>\r\nSorry, we cannot register you.\r\nAADSTS70008: The provided authorisation code or refresh token has expired\r\ndue to inactivity. Send a new interactive authorization request for this user and\r\nresource.\r\n<\/pre>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_82_2 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of content<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/ekiwi-blog.de\/en\/67893\/microsoft-teams-error-message-aadsts7008-sorry-we-cant-log-you-in\/#Video\" >Video<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/ekiwi-blog.de\/en\/67893\/microsoft-teams-error-message-aadsts7008-sorry-we-cant-log-you-in\/#The_solution\" >The solution<\/a><\/li><\/ul><\/nav><\/div>\n<h2><span class=\"ez-toc-section\" id=\"Video\"><\/span>Video<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/GuTisvJXlr8?si=i_6U39wIh9KHJQst\" title=\"YouTube video player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<h2><span class=\"ez-toc-section\" id=\"The_solution\"><\/span>The solution<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Clear cache, reinstall Teams or reset? Tried everything &#8211; nothing works. Instead, the following helps:<\/p>\n<ol>\n<li><strong>Delete these folders:<\/strong>\n<ul>\n<li>%LocalAppData%\\Packages\\MSTeams_8wekyb3d8bbwe<\/li>\n<li>%LocalAppData%\\Packages\\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy<\/li>\n<li>%LocalAppData%\\Microsoft\\OneAuth<\/li>\n<li>%LocalAppData%\\Microsoft\\TokenBroker<\/li>\n<li>%LocalAppData%\\Microsoft\\IdentityCache<\/li>\n<\/ul>\n<\/li>\n<li><strong>If the folder %LocalAppData%\\Packages\\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy cannot be deleted:<\/strong>\n<ul>\n<li>Go into the folder and delete all subfolders<\/li>\n<p>.<\/p>\n<li>If the &#8220;AC&#8221; folder cannot be deleted, then at least remove the subfolders or system files in it.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Restart the PC<\/strong> and log in to Teams again.<\/li>\n<\/ol>\n<p>You may need to uninstall and reinstall Teams again, then restart and try again.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/ekiwi-blog.de\/wp-content\/uploads\/2025\/02\/teams_2.png\" alt=\"\" width=\"531\" height=\"96\" class=\"aligncenter size-full wp-image-67881\" srcset=\"https:\/\/ekiwi-blog.de\/wp-content\/uploads\/2025\/02\/teams_2.png 531w, https:\/\/ekiwi-blog.de\/wp-content\/uploads\/2025\/02\/teams_2-300x54.png 300w\" sizes=\"auto, (max-width: 531px) 100vw, 531px\" \/><\/p>","protected":false},"excerpt":{"rendered":"<p>Unfortunately we can&#8217;t log you in, authorisation code or refresh token has expired. What can you do?<\/p>\n","protected":false},"author":1,"featured_media":67886,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1539],"tags":[],"class_list":["post-67893","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/ekiwi-blog.de\/en\/wp-json\/wp\/v2\/posts\/67893","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ekiwi-blog.de\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/ekiwi-blog.de\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/ekiwi-blog.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ekiwi-blog.de\/en\/wp-json\/wp\/v2\/comments?post=67893"}],"version-history":[{"count":0,"href":"https:\/\/ekiwi-blog.de\/en\/wp-json\/wp\/v2\/posts\/67893\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/ekiwi-blog.de\/en\/wp-json\/wp\/v2\/media\/67886"}],"wp:attachment":[{"href":"https:\/\/ekiwi-blog.de\/en\/wp-json\/wp\/v2\/media?parent=67893"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/ekiwi-blog.de\/en\/wp-json\/wp\/v2\/categories?post=67893"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/ekiwi-blog.de\/en\/wp-json\/wp\/v2\/tags?post=67893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}